Frequently Asked Questions

Advice and answers from the team at Chestnuts

  • We pride ourselves on our flexibility. We understand that parents lead hectic lives and are sometimes unavoidably delayed. If the delay does not occur regularly and every effort has been made to inform us, we do not implement fines for late collection, unless it is after 6pm.

  • We recognise the importance of daily contact between parents and practitioners and ensure that there is always opportunity for a thorough and informative handover.

    We use an online resource called Tapestry to track your child's progress. Staff can securely upload pictures and information which you can review and comment upon online. We also fill out daily diaries for younger children and update the parent information boards for older children. A text to parents service is also available, providing messages and updates about the nursery. You can keep you up-to-date with everything that is going on at Chestnuts by subscribing to our newsletter.

  • Disease / IllnessMinimum Exclusion Period
    Antibiotics prescribedFirst day at home, 24 hours from first dose of medicine
    Chickenpox7 days until spots have all scabbed over
    ConjunctivitisIf eyes are weepy they must stay at home. If eyes are not weepy can return with treatment
    Diarrhoea48 hours from last bout
    Gastroenteritis, food poisoning, salmonellosis and dysenteryUntil authorised by District Community Physician
    Head liceChildren must be treated before returning to nursery
    Hand, foot and mouthUntil blisters have disappeared
    Infective hepatitis7 days from onset of jaundice
    Measles7 days from appearance of rash
    Meningococcal infectionUntil recovered from illness
    MumpsUntil the swelling has subsided and in no case less than 7 days from onset of illness
    Pertussis (whooping cough)21 days from the onset of paroxysmal cough
    PoliomyelitisUntil declared free from infection by District Community Physician
    Scarlet fever and streptococcal infection of the throatUntil appropriate medical treatment has been given and in no case for less than 5 days from the start of the treatment
    TuberculosisUntil declared free from infection by District Community Physician
    Typhoid feverUntil declared free from infection by District Community Physician
    ImpetigoUntil the skin is healed
    Pediculosis (lice)Until appropriate treatment has been given
    Plantar wartsNo exclusion if treated and covered
    Ringworm of scalpUntil cured
    Ringworm of bodySeldom necessary to exclude provided treatment is being given
    ScabiesNeed not be excluded once appropriate treatment has been given.
    Oral ThrushUntil appropriate treatment has been given
    Tread worms24 hours of medication. All household members must be treated, even if they have no symptoms.
  • Each of the nurseries are registered to receive payments from the Government’s Tax-Free Childcare Scheme.  For every £8.00 a parent pays into their account, the government will pay in an extra £2.00.

    Parents can get up to £2,000 government support per child per year towards childcare costs.  A childcare account can be set up on the Gov.uk.

  • The nursery opens at 7.30am and closes at 6.00pm Monday – Friday and is open 51 weeks a year; we are closed on UK Bank Holidays and between Christmas and New Year.

  • If your child is taken ill we will contact you immediately. In some cases we may ask permission to give Calpol. We may ask you to come and collect your child if they are not well enough to be in nursery or have a contagious illness. It is important that your child is well before returning to nursery in the interests of other children.

  • Yes. As the amount of settling in needed for children to feel happy and secure is individual to each child, you are welcome to bring your child along as many times as you like before they start. We do not make any charge for these sessions.

  • The nurseries are secured at all times and people are only allowed to enter the building if recognised by the member of staff opening the front door. If you are unable to collect your child, you must inform a member of staff and the password system would be operated to ensure complete security.

  • At Chestnuts, we believe that children respond most appropriately when adults adopt a consistent and positive approach to the management of their behaviour. Through clear boundaries and consistent care, children become aware of the nursery's expectations of their behaviour and of how to treat others.

  • We find the most convenient payment method to be by monthly standing order. We work out your weekly bill, multiply it by 51 weeks (we shut for one week over Christmas) to give us the annual cost and divide it by 12 months so that your monthly payment is consistent throughout the year. Payment is in advance for the coming month. We also accept payment by cheque or debit card. We accept workplace vouchers and payments via the Government Tax-Free Childcare Scheme..

  • Yes we do offer the enhanced entitlement. Free hours cover basic care under the EYFS. A voluntary contribution can be made if you wish your child to eat nursery food and take part in certain activities.

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