Journal

Update 15th April 2020

LK

Hello everyone

I do hope you all had a lovely Easter weekend and had some opportunity to enjoy the sunshine!

We have been having some enquires about refunds so I wanted to take the opportunity to clarify the situation. As we have over 450 parents across the 3 nurseries, we are asking that if parents want a refund for the last week in March they deduct the amount from their first payment when we return, as it would be a huge administrative task to refund each one individually. When we know the date of our return, Sam will advise how much credit you are entitled to from the last few days of March, together with your up to date fees. This will enable you to deduct the credit from your first payment if you wish to do so.  We would appreciate your cooperation and support with this.

Where there are any queries Sam has or will be in touch on an individual basis. This includes any payments received in April. If you have an queries about refunds, please contact Sam at [email protected] You can also contact myself and Liz with any queries at [email protected] and [email protected] Could I remind you not to email Becki, Lynda or Michelle directly at the moment.

I do hope you and your families are keeping safe and well and look forward to being able to reopen the nursery and get life back to normal!!


Kind regards


Lucy

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